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Jerusalem's usually bustling Old City becomes a ghost town: Reporter's Notebook_我的网站

美国恐怖故事第二季

一 | 　　在线上平台花6000多元订机票，误将出发日期选错。订票1小时左右，申请退票，商家几乎扣除全部机票费，只退了600元保险费。 JERUSALEM -- It's a far cry from the usual hustle and bustle, so typical of Jerusalem's Old City.The steps of the Damascus Gate have been cleared out. Gone are the fruit and sumac vendors. And inside the Old City: rows and rows of shops have shut down."This is the worst days we've ever seen in our lives. Even when the corona[virus] was here it was better than this," said Adnan Jaffa, who runs the Jaffar Sweets shop. "Because of the war ... the situation. In five minutes we're going to close because there is nothing to do."For those who know the Old City, it's an eerie place to be. Even the Church of the Holy Sepulchre -- where Christ is believed to have been buried and resurrected -- was empty on Sunday but for a handful of worshippers. It felt like we were being given a private tour of one of the world's holiest and most visited sites.Ehab Barakat, who was cycling through the deserted Old City, was one of the few customers out there on the city's streets.Asked about the increasing tensions, he said: "We hope it will be quiet."He added, "This is the time to be united. One."But the latest cycle of violence has come has no surprise, he said."The new government of Israel … you would be stupid if you would not guess what is going to happen. And we are not stupid. We were just waiting for the time.""The people get so tied … like a balloon. With a lot of air inside. And then it will…"His English may have failed him -- but it seemed clear what he meant.Israeli police now stand at the entrance to the Damascus Gate, occasionally searching young men. Orthodox Jews occasionally wander through the Old City to worship at the Western Wall. But there is none of the fervour which people associate with Jerusalem. It's been replaced by a strange quiet.In the words of Abushadi Sinjlawi, another shopkeeper we found closing early for the day, "The city is under lockdown."But away from the eerie quiet and melancholy atmosphere in the Old City, the situation is tense. Jerusalem is said to be the most heavily policed city in the country, and that will likely remain the case as the war in the south rages on.Checkpoints have been set up across East Jerusalem. And videos are spreading online appearing to show the harassment of Palestinians at the hands of the police. Cars are being stopped and searched. There are videos of apparent police beatings. In sporadic, individual incidents where locals have clashed with police, the response appears to have been brute force.Already at least 50 Palestinians have been killed in East Jerusalem and the West Bank since the war broke out -- that's more than the highest ever monthly total since the UN began keeping records in 2005.。最近，旅客冯女士的遭遇引起不少关注。　　黑猫投诉平台7月发布的报告显示，仅今年上半年，平台就收到关于机场航空公司的投诉近2.7万件，其中“退改费用高”投诉超1.3万件，占比接近一半。报告提到，消费者普遍反映提前7天以上甚至十几天申请退票，仍被平台扣除超过40%甚至90%的票款作为手续费。　　机票退票手续费为何这么高?如何推动解决旅客反映的问题?记者采访了中国航空运输协会(以下简称“中国航协”)有关负责人。　　机票、航班座位具有极强时效性、不可存储性、资源独占性三大特征。民航航班的运营资源都是为既定飞行计划提前配置的，飞机调度、航油储备、机组人员排班、空管指挥、机场地勤保障等均有成本，且成本不会因座位空置而减免。

二 | 一旦航班起飞，机上空置的座位就会失去使用和二次销售价值，属于不可逆的资源消耗。　　中国航协有关负责人介绍，目前，国内航空公司普遍实行阶梯式退票收费。

三 | 旅客越早申请退票，航空公司拥有越充足的时间将空置座位重新投放市场、完成二次销售，退票手续费标准一般相对较低。建议行程不确定、易变动的旅客选择退改灵活的全价票、高端舱位，更好享受退改权益;行程固定、确定无误的旅客，可选择高折扣优惠机票，遵守适度的退改限制换取出行性价比。

四 | 　　一些旅客反映退票规则看不懂等问题，中国航协有关负责人介绍，阶梯式退票收费在实际落地执行中确实存在一些服务短板：规则公示透明度不足。部分线上平台、销售代理渠道存在规则展示隐蔽问题，如退改条款字体过小、位置隐蔽、专业术语晦涩、默认折叠不展示等;国际机票退改体系复杂。

五 | 部分外国航空公司扣费规则不公开、费率不透明，销售平台解读不到位;行业缺乏规范标准。国内各家航空公司虽均遵循阶梯收费逻辑，但在具体时间节点、手续费比例、免费退改门槛等细节上存在差异。　　针对旅客关注的机票退改服务痛点，中国航协已牵头统筹推进机票退改服务升级优化工作，推出多项举措。

六 | 　　研究出台退改标准，全面提升规则透明度。中国航协正在牵头制定机票退改专项团体标准，计划今年内正式发布实施。标准将明确退改要求，所有售票平台、航空公司官方渠道，必须通过醒目字体、弹窗强制提示、专属标识、前置告知等方式，在旅客支付订单前主动公示退改费率、限制条件、免费退改场景，解决规则隐蔽、看不懂、不知情的问题，保障旅客知情权、选择权。　　推广优质惠民政策，引导行业服务升级。东航近日率先调整国内客票退改规则，明确自8月6日(含)起销售的国内客票，所有舱位均可在航班离站前14天以上免费自愿退票、变更，打破了折扣票不可免费退改的传统限制。